Privacy Policy

Last Updated: [23/10/2025]

1. INTRODUCTION

This Privacy Policy explains how NCWB LTD ("we", "us", "our", or the "Company"), operating the UsersFinder service at https://usersfinder.com (the "Service"), collects, uses, shares, and protects your personal information.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable data protection laws.

Data Controller Information:

  • Company Name: NCWB LTD

  • Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

  • Contact Email: vlad@usersfinder.com

  • Contact Person: Vladimir Zivkovic

By using our Service, you acknowledge that you have read and understood this Privacy Policy.

2. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

  • Contract Performance: To provide our Service and fulfill our contractual obligations

  • Legitimate Interests: To improve our Service, conduct analytics, and protect against fraud

  • Consent: For marketing communications and certain cookies

  • Legal Obligations: To comply with applicable laws and regulations

3. INFORMATION WE COLLECT

3.1 Information You Provide Directly

Account Information:

  • Email address (required for account creation and communication)

  • Account preferences and settings

  • Password (stored using industry-standard encryption)

Payment Information:

  • We DO NOT collect or store any payment card information

  • All payment information is processed directly by Stripe, Inc.

  • We only receive and store:

    • Transaction IDs

    • Purchase dates and amounts

    • Credit package purchased

    • Stripe customer ID (for reference)

Content and Usage Information:

  • Text inputs you provide to our AI tools

  • Parameters and settings for tool usage

  • Generated outputs from our tools

  • Search queries within the Service

  • Credits usage and balance history

3.2 Information Collected Automatically

Technical Information:

  • IP address

  • Browser type and version

  • Operating system and platform

  • Device type and identifiers

  • Screen resolution

  • Time zone settings

  • Language preferences

  • Internet service provider

Usage Data:

  • Pages and features accessed

  • Tools used and frequency

  • Time and date of visits

  • Time spent on pages

  • Click patterns and user journey

  • Referring and exit pages

  • Error logs and performance data

Cookies and Similar Technologies: We use the following types of cookies and tracking technologies:

  • Essential Cookies: Required for Service functionality and authentication

  • Analytics Cookies: Google Analytics to understand usage patterns

  • Performance Cookies: Microsoft Clarity for session recordings and heatmaps

  • Advertising Cookies: Facebook Pixel for ad campaign effectiveness

  • Preference Cookies: To remember your settings and choices

4. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

4.1 Service Provision

  • Create and manage your account

  • Process credit purchases and track usage

  • Provide AI-generated content and tool outputs

  • Deliver customer support

  • Send service-related communications

4.2 Service Improvement

  • Analyse usage patterns and tool performance

  • Develop new features and tools

  • Optimise user experience

  • Fix bugs and technical issues

  • Conduct A/B testing

4.3 Business Operations

  • Maintain records for accounting and tax purposes

  • Prevent fraud and abuse

  • Enforce our Terms and Conditions

  • Comply with legal obligations

  • Protect our legal rights and interests

4.4 Marketing and Communications

  • Send promotional emails (with your consent)

  • Display relevant advertisements

  • Inform you about new features

  • Provide tips and best practices

5. DATA RETENTION

We retain your personal data for as long as necessary to provide our Service and comply with legal obligations:

  • Account Data: Retained while your account is active

  • Reddit Leads Results: Automatically deleted after 30 days

  • Tool Outputs: Automatically deleted when new outputs are generated

  • Transaction Records: Retained for 7 years for tax and accounting purposes

  • Analytics Data: Retained for 26 months

  • Marketing Data: Until you unsubscribe or withdraw consent

Upon account deletion, we will delete or anonymise your personal data within 90 days, except where retention is required by law.

6. DATA STORAGE AND SECURITY

6.1 Storage Location

  • Primary data storage: Google Cloud Firestore (us-central1 region)

  • Service hosting: Google Cloud Platform

  • Data may be transferred to and processed in the United States

6.2 Security Measures

We implement appropriate technical and organisational measures to protect your data:

  • Encryption of data in transit (SSL/TLS)

  • Encryption of sensitive data at rest

  • Regular security assessments

  • Access controls and authentication

  • Regular backups

  • Security incident response procedures

  • Employee training on data protection

6.3 Data Breach Notification

In the event of a data breach that poses risk to your rights and freedoms, we will:

  • Notify the Information Commissioner's Office within 72 hours

  • Notify affected users without undue delay

  • Document the breach and actions taken

7. THIRD-PARTY SERVICES

We use the following third-party services that may process your data:

7.1 Infrastructure and Hosting

7.2 Payment Processing

  • Stripe, Inc.: Payment processing (PCI-DSS compliant)

  • We do not receive or store your payment card details

  • Location: Ireland

  • Privacy Policy: https://stripe.com/privacy

7.3 AI Services

  • Google (Gemini API): AI content generation

  • OpenAI (ChatGPT API): AI content generation

  • Anthropic (Claude API): AI content generation

  • Your inputs may be processed by these services but are not used to train their models

7.4 Analytics and Tracking

  • Google Analytics: Website analytics

  • Microsoft Clarity: User behavior analysis and session recordings

  • Facebook Pixel: Advertising analytics and retargeting

Each third-party service has its own privacy policy and data practices. We recommend reviewing their policies.

We use the following third-party services that may process your data:

7.1 Infrastructure and Hosting

7.2 Payment Processing

  • Stripe, Inc.: Payment processing (PCI-DSS compliant)

  • We do not receive or store your payment card details

  • Location: Ireland

  • Privacy Policy: https://stripe.com/privacy

7.3 AI Services

  • Google (Gemini API): AI content generation

  • OpenAI (ChatGPT API): AI content generation

  • Anthropic (Claude API): AI content generation

  • Your inputs may be processed by these services but are not used to train their models

7.4 Analytics and Tracking

  • Google Analytics: Website analytics

  • Microsoft Clarity: User behavior analysis and session recordings

  • Facebook Pixel: Advertising analytics and retargeting

Each third-party service has its own privacy policy and data practices. We recommend reviewing their policies.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside the UK/EEA, particularly the United States. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by the European Commission

  • Adequacy decisions where applicable

  • Appropriate technical and organizational measures

9. YOUR RIGHTS UNDER GDPR

As a data subject, you have the following rights:

9.1 Right to Access

Request a copy of your personal data we hold

9.2 Right to Rectification

Request correction of inaccurate or incomplete data

9.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data in certain circumstances

9.4 Right to Restrict Processing

Request limitation of processing in certain circumstances

9.5 Right to Data Portability

Receive your data in a structured, commonly used format

9.6 Right to Object

Object to processing based on legitimate interests or direct marketing

9.7 Rights Related to Automated Decision-Making

Not to be subject to decisions based solely on automated processing

9.8 Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at vlad@usersfinder.com. We will respond within one month of receiving your request.

10. COOKIES POLICY

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyse Service usage.

10.2 Types of Cookies We Use

Essential Cookies:

  • Authentication and session management

  • Security features

  • Load balancing

Functional Cookies:

  • User preferences

  • Language settings

  • Feature customization

Analytics Cookies:

  • Google Analytics (_ga, _gid, _gat)

  • Microsoft Clarity (_clck, _clsk)

  • Usage patterns and performance metrics

Marketing Cookies:

  • Facebook Pixel (_fbp, _fbc)

  • Conversion tracking

  • Retargeting campaigns

10.3 Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies

  • Delete existing cookies

  • Allow cookies from specific sites

Note that disabling essential cookies may impact Service functionality.

11. CHILDREN'S PRIVACY

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at vlad@usersfinder.com.

12. MARKETING COMMUNICATIONS

12.1 Email Marketing

With your consent, we may send you:

  • Product updates and new features

  • Tips and best practices

  • Special offers and promotions

  • Industry insights and content

12.2 Opting Out

You can opt out of marketing communications:

  • Click "unsubscribe" in any marketing email

  • Update preferences in your account settings

  • Contact us at vlad@usersfinder.com

Service-related communications (account updates, security alerts) cannot be opted out of while you maintain an account.

13. DATA PROTECTION OFFICER

While we are not legally required to appoint a Data Protection Officer, privacy inquiries should be directed to:

Vladimir Zivkovic
Email: vlad@usersfinder.com
Address: NCWB LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

14. YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected

  • Right to know if personal information is sold or disclosed

  • Right to say no to the sale of personal information

  • Right to access your personal information

  • Right to equal service and non-discrimination

We do not sell personal information to third parties.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be effective when posted, and we will notify you of material changes via:

  • Email notification

  • Prominent notice on our Service

  • Requiring acknowledgment upon next login

We encourage you to review this Privacy Policy periodically.

16. COMPLAINTS

If you have concerns about how we handle your personal data:

  1. Contact us directly at vlad@usersfinder.com

  2. You have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom

Helpline: 0303 123 1113
Website: https://ico.org.uk

17. CONTACT US

For any questions, concerns, or requests regarding this Privacy Policy or our data practices:

NCWB LTD
Email: vlad@usersfinder.com
Contact Person: Vladimir Zivkovic
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

When contacting us about privacy matters, please include:

  • Your email address associated with the account

  • Description of your request or concern

  • Any relevant documentation

We aim to respond to all privacy-related inquiries within 30 days.

 

BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO THE COLLECTION, USE, AND PROCESSING OF YOUR INFORMATION AS DESCRIBED HEREIN.

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